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Frequently Asked Questions
Here are the answers to some of the most frequently asked questions. If you have a question that we haven’t covered just reach out to us!
Do I have to sign a contract?
Nope! We don’t like long-term contracts so all of our plans are month-to-month.
How hard is it to setup?
It’s actually very simple! You will need a digital copy of your logo to put on your landing page and access to your Google listing to connect to your account. Additional customizations beyond that are really up to you! If you run into any trouble we are here to help – just let us know!
Is it time consuming to manage?
The short answer is no! In fact, it should save you a ton of time from manually trying to get customer reviews. Your only work is to enter your customers info to ask for feedback and to respond to your customers reviews. Everything else is automated!
What if I need help?
We are here for you! Personal support is one of our specialties. You can email, chat or call us anytime with any questions. Whether you have questions about our software or need some help getting setup we are here to help!
How many different review sites are available?
Over 125 and counting! We integrate and monitor reviews sites in specific industries such as Automotive & Repair, Consumer Advocacy, Dentistry, Restaurant & Dining, Education & School, Elder Care, Financial Services, Healthcare, Home Services, Employment, Lawyer, Moving & Movers, Pet Services, Property & Rentals, Real Estate, Recreation, Salons & Beauty, Software, Travel & Hospitality, Wedding Industry, Products and Apps. We even integrate with sites specific to Australia, Canada and the UK!
Is your platform mobile responsive?
Absolutely! Our platform works great on PC, MAC, tablet or smartphone.
Do I have to enter every customer one-by-one?
No! We have a few different options for entering your customers. You can enter them one-by-one, upload a CSV/Excel spreadsheet or use our Zapier integration to add your customers automatically.